CMD Milestone
We provide 1st to 3rd level support to you and your employees, take care of maintenance, new installations and commissioning. In addition, we advise you on projects, on new acquisitions or as a guide or intermediary with your suppliers or other partners. We take care of all your IT.
Benefit from your personal IT service technician
- always available
- highly qualified, without further education costs for you
- no outages due to vacation or illness
- You only call him when you need him
12 – 24 hours
corresponds to a need for
1 – 2h per month
|
You save
|
| compared to the standard hourly rate for a technician |
25 – 49 hours
corresponds to a need for
2 – 4h per month
|
You save
|
| compared to the standard hourly rate for a technician |
from 50 hours
corresponds to a need for
1h per week and more
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You save
|
| compared to the standard hourly rate for a technician |
The service contract includes a selected number of working hours and automatically ends with the use of the last hour. Renewal does not take place automatically – you decide whether or not to commission a new quota after consumption. The service request is made during business hours by telephone (+352 27 67 67 67) or by e-mail (helpdesk@cmd.solutions). CMD Solutions ensures a response time of up to eight hours (24 hours for on-site interventions) after full identification of the problem and during business hours. Business hours are Mon – Fri 8:00 a.m. – 6:00 p.m. Luxembourg holidays apply. Long-distance missions are booked in units of 15min. on-site assignments in units of 30min. Journey times are charged at a flat rate of 30min/ stake. Each intervention is documented by an SAV, which includes duration and essential work. The hours must be consumed within 12 months. Hours not used will be lost.
