CMD Milestone – Managed IT Services
Call our highly qualified technicians
when you need them and where you need them.

  CMD Milestone
We provide 1st to 3rd level support to you and your employees, take care of maintenance, new installations and commissioning. In addition, we advise you on projects, on new acquisitions or as a guide or intermediary with your suppliers or other partners. We take care of all your IT.
Benefit from your personal IT service technician
  • always available
  • highly qualified, without further education costs for you
  • no outages due to vacation or illness
  • You only call him when you need him
CMD Milestone – Package M

 

12 – 24 hours

corresponds to a need for
1 – 2h per month

You save

compared to the standard
hourly rate for a technician

CMD Milestone – Package L

 

25 – 49 hours

corresponds to a need for
2 – 4h per month

You save

compared to the standard
hourly rate for a technician

CMD Milestone – Package XL

 

from 50 hours

corresponds to a need for
1h per week and more or
when larger projects are pending

You save

compared to the standard
hourly rate for a technician

The service contract includes a selected number of working hours and automatically ends with the use of the last hour. Renewal does not take place automatically – you decide whether or not to commission a new quota after consumption. The service request is made during business hours by telephone (+352 27 67 67 67) or by e-mail (helpdesk@cmd.solutions). CMD Solutions ensures a response time of up to eight hours (24 hours for on-site interventions) after full identification of the problem and during business hours. Business hours are Mon – Fri 8:00 a.m. – 6:00 p.m. Luxembourg holidays apply. Long-distance missions are booked in units of 15min. on-site assignments in units of 30min. Journey times are charged at a flat rate of 30min/ stake. Each intervention is documented by an SAV, which includes duration and essential work. The hours must be consumed within 12 months. Hours not used will be lost.

Do you have any questions?
Our team will be happy to respond to them.

+352 27 67 67 67
welcome@cmd.solutions

43, rue du Père Raphaël
L-2413 Luxembourg

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